"FREE LOCAL DELIVERY" OPTION AVAILABLE IN CHECKOUT FOR QUALIFIED REGIONS!

FREE SHIPPING ON ALL ORDERS $80.00 OR MORE! Budget Shipping Option Starts At Only $4.76!

Terms/Conditions

Terms/Conditions

Surgeon General Warning

  • WARNING: Cigars are not a safe alternative to cigarettes.
  • WARNING: Cigar smoking can cause cancers of the mouth and throat, even if you do not inhale.

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Age

The Cigar Barn (Thecigarbarn.com) does not sell tobacco/cigars to anyone under the age of 21 years old. The Cigar Barn requires everyone visiting our store to verify they are 21 years or older before entering. The Cigar Barn requires everyone placing an order to agree to the terms and conditions of this website. By placing an order, all users are agreeing to our terms and conditions. When creating an account, The Cigar Barn requires all users to input their date of birth.

The Cigar Barn has zero tolerance for anyone under the age of 21 years old attempting to purchase cigars and tobacco products. The Cigar Barn has the right to terminate accounts and cancel orders if these terms/conditions have been violated.

Age Verification

The Cigar Barn uses third-party online age verification. This system is used to prevent the underage sale of tobacco. Users will be required to agree to The Cigar Barn Terms/Conditions to complete their order. By agreeing to our terms and conditions you agree that your personal information will be used with our third-party age verification system. During checkout you may be prompted to provide a picture of your photo I.D., a signature, or a photograph of yourself. Sometimes these additional verification methods are required to ensure you are not underage. 

Account

In order to access some features of this Site‚ you may be required to register, and We may assign to you, or you may be required to select, a password and username or account identification. If you register‚ you agree to provide Us with accurate and complete registration information‚ and to inform us immediately of any updates or other changes to such information.

You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms, and We have no obligation to investigate the authorization or source of any such access or use of this Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY SELECTED BY, OR ASSIGNED TO, YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.

Apparel

All apparel qualifies for free shipping. Apparel ships separate from other items in your order. If your order contains various different products including apparel, you will get separate tracking numbers. Apparel does not qualify for "Free local delivery" option. Customer is responsible for return shipping on all apparel plus a 15% restocking fee.

COFFEE

 All coffee qualifies for free shipping. Coffee ships separate from other items in your order. If your order contains various different products including coffee, you will get separate tracking numbers. Coffee does not qualify for "Free local delivery" option. This is a perishable item; we do not accept returns. 

Store in a cool dry place away from sunlight. 

 

Promo codes/Coupon codes

The Cigar Barn does accept coupon codes on our checkout page. We do not accept coupon codes after the order has been placed. We have a limit of 1 coupon code per order. The Cigar Barn does not accept coupon codes from other retailers. Coupon codes may not apply to other offers. Coupon codes will reflect discounts in dollar amount or percentage. If you make a return/cancel on an order that contained a one-use promo code that promo code cannot be used again.  The Cigar Barn does have the right to cancel an order if these terms are violated. 

Payments

All orders must be placed with a valid credit card. The Cigar Barn (Thecigarbarn.com) does not except cash, check, or money order. Refunds will be made to credit card that was originally used and may take up to four weeks to process (Refer to Shipping/Returns for more info). 

Promotional items/Free gifts

The Cigar Barn does not guarantee the availability of promotional items. Promotional items may be substituted with another item, coupon code, or credit. Promotional items have a limit of one per order per customer unless otherwise noted. Promotional products must be returned with the product for a full refund. The Cigar Barn will deduct the price of the promotional product from the refund/credit if it does not accompany the returned product. Promotional products themselves cannot be returned or replaced. 

Lost/Stolen items

The Cigar Barn is not responsible for lost or stolen items once our shipping partner has marked the shipment delivered. For questions about shipments, we recommend our customers reach out to the shipping partner that was used. For more assistance, please contact us with any questions. 

Pictures/Media

All pictures, videos, graphics on Thecigarbarn.com are property of The Cigar Barn. The Cigar Barn does not allow the use of our pictures/media without prior authorization. Product images do not represent exact sizes, shapes, and color of product. Product images are not to scale.

Free shipping

Orders totaling $80.00 or higher before tax will be offered free standard shipping. The Cigar Barn does not guarantee the shipping service or speed with free shipping. Free shipping excludes Hawaii and Alaska.

 Shipment Processing

 Orders are usually shipped within 24 hours; however, increased order volume or unforeseen circumstances may cause delay. Orders placed after 10:00 AM (EST) will be processed the next day. If an order is placed on a weekend, it will be shipped the following Monday. Holidays may delay processing times. We do not guarantee "shipped" speeds. The term "shipped" is the time between The Cigar Barn receiving your order, fulfilling your order, and transferring it to our shipping partner. Once your order is obtained by our shipping partner it is considered "shipped". While the order is in transit the shipping service is responsible for your order arriving in a timely manner.

 

Use of This Site

Subject to your compliance with these Terms‚ We grant you a limited‚ non-exclusive‚ non-transferable‚ non-sublicensable license to access and make personal‚ non-commercial use of this Site. This license grant does not include: (a) any resale or commercial use of this Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of this Site and its contents; or (d) use of any data mining‚ robots‚ or similar data gathering and extraction methods on this Site. You may not use‚ frame or utilize framing techniques to enclose any of Our trademark‚ logo‚ content or other proprietary information (including the images found at this Site‚ the content of any text or the layout/design of any page or form contained on a page) without Our express written consent. Further‚ you may not use any meta tags or any other “hidden text” utilizing Our name‚ trademark‚ or product name without Our express written consent. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Site so long as the link does not portray Us or Our products or services in a false, misleading, derogatory, or otherwise offensive matter. This limited right may be revoked at any time. You may not use any of Our logos or other proprietary graphics or trademarks as part of the link without express written permission.

 

User Content

This Site may include features and functionality (“Interactive Features”) that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites ("User Content"). User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of Interactive Features, and that your use any Interactive Features at your own risk.

By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish or send through the Sites any of the following:

  • User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable.

  • User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law;

  • User Content that displays, describes or encourages usage of any product We sell in a manner that could be offensive, inappropriate or harmful to Us or any user or consumer;

  • User Content that may impinge upon or violate the publicity, privacy or data protection rights of others, including pictures, videos, images or information about another individual where you have not obtained such individual's consent;

  • User Content that makes false or misleading statements, claims or depictions about a person, company, product or service;

  • User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;

  • User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; and

  • Viruses, malware of any kind, corrupted data or other harmful, disruptive or destructive files or code.

 

Rights in User Content

Except as otherwise provided in these Terms, on this Site or in a separate agreement with Us, We claim no ownership or control over any User Content. However, by submitting or posting User Content on this Site, you grant to Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Site and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you. You also grant users of this Site the right to access your User Content in connection with their use of this Site.

By posting User Content to this Site, you represent and warrant that (a) such User Content is non-confidential; (b) you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this Site and to grant to Us the rights that you grant in these Terms; (c) the User Content is accurate and not misleading or harmful in any manner; and (d) the User Content, and your use and posting thereof in connection with this Site, do not and will not violate these Terms or any other of Our applicable terms, guidelines or policies or any applicable law, rule or regulation.

 

Purchases on this Site

You agree that all of your transactions with or through this Site may, at Our option, be conducted electronically from start to finish. If We decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an electronic a copy of these Terms and any other contract or disclosure that we are required to provide to you.

The risk of loss and title for items purchased by you on this Site pass to you upon our delivery of the items to the carrier pursuant to a shipment contract.

We charge sales tax for merchandise ordered on this Site based on the applicable state sales tax rate of the location to which the order is being shipped.

When We ship to you or per your directions to another person, you agree to pay the shipping and any handling charges shown on this Site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Any shipping or handling charges may or may not reflect actual costs.

Only valid credit cards or other payment method acceptable to us may be used. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

All returns are governed by our Return Policy, which can be found at https://thecigarbarn.com/shipping-returns/.

We attempt to be as accurate as possible and eliminate errors on this Site; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on this Site, in an order confirmation, in processing an order, delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund.

All items are subject to availability, and We reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice.  We reserve the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited.

 

Termination

You may terminate the Terms at any time by closing your account, discontinuing your use of this Site and providing Us with a notice of termination. We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site.

 

Modifications to Site

We reserve the right to modify or discontinue, temporarily or permanently, this Site or any features or portions thereof without prior notice.

 

Privacy Policy

Our Privacy Policy, which also governs your visit to Our Site, can be found at https://thecigarbarn.com/privacy-policy/. Please review our Privacy Policy for information on how We collect, use and share information about our users.

 

Cigar Barn Rewards

To sign up or check your rewards balance click the green rewards icon located in the bottom right corner of the homepage.

  • The Cigar Barn reserves the right to modify or cancel coupons at any time.
  • Coupons can only be redeemed once.
  • If you redeem your coupon online for a purchase less than the full value of the coupon the balance of the coupon is not redeemable on another purchase
  • If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
  • Tax, shipping cost, and promotions can not earn points.
  • Birthday must be entered into the rewards program separate from The Cigar Barn account info at least 30 days in advance.

 Ways to earn:

  • Earn 3 cigar points for every $1 spent
  • Earn 200 cigar points when you create an account
  • Earn 200 cigar points on your birthday (Must be entered at least 30 days in advance)

Ways to redeem:

  • 600 cigar points = $5 off coupon
  • 1200 cigar points = $12 off coupon
  • 1800 cigar points = $20 off coupon

 

 Free Local Delivery Terms & Conditions

The Cigar Barn offers free local delivery to specific zip codes located in Northeast Ohio. This delivery option will only become available if your shipping address qualifies for this option. "Free Local Delivery" is fulfilled by The Cigar Barn LLC. When this option is selected, you are agreeing that The Cigar Barn Staff and Partners fulfill and deliver your order. This option may only be used for locations in which you reside or own. By placing an order with this option, you are allowing The Cigar Barn Staff or Partners to access your property or property where you reside so that your delivery may be fulfilled. The Cigar Barn is not responsible for any loss, stolen items or damage to your order once it has been delivered. Orders cannot be left in USPS mailboxes or P.O. Boxes. "Free Local Delivery" option differs from "Free Shipping". "Free Shipping" will be fulfilled by our shipping partners not The Cigar Barn Personnel. Once a delivery is made the customer is responsible for ensuring the contents are not received by anyone under 21 years old. The Cigar Barn will not deliver to anyone under 21 years old. By using this option, you agree that you the customer will be receiving the order and its contents at time of delivery. The Cigar Barn Staff and Partners may request photo ID at time of delivery. The Cigar Barn Personnel have the right to deny delivery if unsafe conditions are met. If The Cigar Barn Personnel feel your order and its contents are at risk for theft or damage, they may deny delivery. If any order is unable to be delivered it may be cancelled or shipped using one of our delivery partners. By selecting "Free Local Delivery" you agree that The Cigar Barn Staff/Partners may contact you by email or phone. Orders placed using this option may take 1-2 business days to process/fulfill. Deliveries are usually made within 1-2 business days after fulfillment. Delivery times may vary. Delivery times will be quoted at time of checkout and are not guaranteed. Deliveries not collected by the customer directly may be left on/in a porch, doorstep, open garage, deck or secure package box. The Cigar Barn does not allow its personnel or partners to enter into any structure or home unless the structure is an apartment complex or residential facility.  The Cigar Barn does not deliver "Free Local Delivery" to any schools, day cares, rehab facilities, nursing home facilities, medical facilities, jails, or prisons. Local deliveries are fulfilled between 10:00am - 8:00pm. As of 09/29/2021 a $2.00 handling fee will be added to all "Free Local Delivery" orders.

 

HUMI-SMART 2-Way Humidity Control Pack Included with All Cigar Orders*

Orders containing single cigars or select sample packs will include a Humi-Smart 2-Way Humidity Control Pack or a similar humidity control substitute. Sealed boxes, bundles and sample packs may not include a humidity pack. If you would like your box, bundle, or sample pack of cigars unsealed to have a humidity pack inserted you may request this in the order comments. The Cigar Barn does not guarantee these requests will be fulfilled. The Cigar Barn cannot guarantee humidity control packs in every order. Due to varying circumstances The Cigar Barn has the right to withhold a humidity control pack at any time.

 

By placing an order with The Cigar Barn you are agreeing to these terms and conditions. 

 

SHIPPING & RETURNS

 

 

Returns Policy
All merchandise shipped from The Cigar Barn is is visually inspected to ensure all products are in perfect condition. 
You may return most new, unopened boxes of cigars, accessories, and clothing within 30 days of delivery. The customer must pay the return shipping cost and a 15% restocking fee. The Cigar Barn does not accept returns for single cigars or coffee. Coffee is a perishable item and cannot be returned.  We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If your order contains an incorrect item or defective item you must notify The Cigar Barn within 48 hours after delivery. Merchandise must be returned in its original packaging in the same condition as it was received. The Cigar Barn will not accept returns on any open cigar boxes, cut cigars, and partially smoked cigars. Returns are processed on weekdays only. The Cigar Barn reserves the right to refuse or prorate credit for any returned item received in inadequate condition. 

 

 If the order contains a free or promotional product than the return must contain the free/promotional product. If the free/promotional product does not accompany the returned items, then the original price for that promotional product will be deducted from your credit. 

 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any valid address in the United States. Note that there are restrictions on some products.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping speed estimates may appear on the shipping quotes page. These shipping estimates are provided by the shipper and are not guaranteed.

 

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

An order is completed once marked delivered by the shipping service. If your order is lost or has been stolen The Cigar Barn (Thecigarbarn.com) is not responsible. Please contact our customer service for more assistance if needed.

 

Budget Shipping Option offers our customers a low cost shipping option. This shipping option is only valid on orders 13 ounces or under. The shipping service or speed may vary.

 

The Cigar Barn does not ship internationally or outside the continental united states.

 

Apparel ships separate.

 

 

 

Shipment Processing

 

Orders are usually shipped within 24 hours however, increased order volume or unforeseen circumstances may cause delay. Orders placed after 10:00 AM (EST) will be processed the next day. If an order is placed on a weekend it will be shipped the following Monday. Holidays may delay processing times. We do not guarantee "shipped" speeds. The term "shipped" is the time between The Cigar Barn receiving your order, fulfilling your order, and transferring it to our shipping partner. Once your order  is obtained by our shipping partner it is considered "shipped". While the order is in transit the shipping service is responsible for your order arriving in a timely manner.

 

Free Local Delivery Terms & Conditions

 

The Cigar Barn offers free local delivery to specific zip codes located in Northeast Ohio. This delivery option will only become available if your shipping address qualifies for this option. "Free Local Delivery" is fulfilled by The Cigar Barn LLC. When this option is selected, you agreeing that The Cigar Barn Staff and Partners fulfill and deliver your order. This option may only be used for locations in which you reside or own. By placing an order with this option you are allowing The Cigar Barn Staff or Partners to access your property or property where you reside so that your delivery may be fulfilled. The Cigar Barn is not responsible for any loss, stolen items or damage to your order once it has been delivered. Orders cannot be left in USPS mailboxes or P.O. Boxes. "Free Local Delivery" option differs from "Free Shipping". "Free Shipping" will be fulfilled by our shipping partners not The Cigar Barn Personnel. Once a delivery is made the customer is responsible for ensuring the contents are not received by anyone under 21 years old. The Cigar Barn will not deliver to anyone under 21 years old. By using this option you agree that you the customer will be receiving the order and it contents at time of delivery. The Cigar Barn Staff and Partners may request photo ID at time of delivery. The Cigar Barn Personnel have the right to deny delivery if unsafe conditions are met. If The Cigar Barn Personnel feel your order and it contents are at risk for theft or damage they may deny delivery. If any order is unable to be delivered it may be cancelled or shipped using one of our delivery partners. By selecting "Free Local Delivery" you agree that The Cigar Barn Staff/Partners may contact you by email or phone. Orders placed using this option may take 1-2 business days to process/fulfill. Deliveries are usually made within 1-2 business days after fulfillment. Delivery times may vary. Delivery times will be quoted at time of checkout and are not guaranteed. Deliveries not collected by the customer directly may be left on/in a porch, doorstep, open garage, deck or secure package box. The Cigar Barn does not allow its personnel or partners to enter into any structure or home unless the structure is an apartment complex or residential facility.  The Cigar Barn does not deliver "Free Local Delivery" to any schools, day cares, rehab facilities, nursing home facilities, medical facilities, jails, or prisons. Local deliveries are fulfilled between 10:00am - 8:00pm.  As of 09/29/2021 a $2.00 handling fee will be added to all "Free Local Delivery" orders. Apparel, Coffee, & Coffee Mugs are NOT ELIGIBLE FOR "FREE LOCAL DELIVERY" OPTION! If your order contains these items please do not select this delivery method at checkout.