Terms/Conditions

Terms/Conditions

Surgeon General Warning

• WARNING: Cigars are not a safe alternative to cigarettes.
• WARNING: Cigar smoking can cause cancers of the mouth and throat, even if you do not inhale.

                     

Age

The Cigar Barn (Thecigarbarn.com) does not sell tobacco/cigars to anyone under the age of 21 years old. The Cigar Barn requires everyone visiting our store to verify they are 21 years or older before entering. The Cigar Barn requires everyone placing an order to agree to the terms and conditions of this website. By placing an order, all users are agreeing to our terms and conditions. When creating an account, The Cigar Barn requires all users to input their date of birth.

The Cigar Barn has zero tolerance for anyone under the age of 21 years old attempting to purchase cigars and tobacco products. The Cigar Barn has the right to terminate accounts and cancel orders if these terms/conditions have been violated.

Age Verification

The Cigar Barn uses third-party online age verification. This system is used to prevent the underage sale of tobacco. Users will be required to agree to The Cigar Barn Terms/Conditions to complete their order. By agreeing to our terms and conditions you agree that your personal information will be used with our third-party age verification system. During checkout you may be prompted to provide a picture of your photo I.D., a signature, or a photograph of yourself. Sometimes these additional verification methods are required to ensure you are not underage. 

Account

In order to access some features of this Site‚ you may be required to register, and We may assign to you, or you may be required to select, a password and username or account identification. If you register‚ you agree to provide Us with accurate and complete registration information‚ and to inform us immediately of any updates or other changes to such information.

You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms, and We have no obligation to investigate the authorization or source of any such access or use of this Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY SELECTED BY, OR ASSIGNED TO, YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.

Apparel

All apparel qualifies for free shipping. Apparel ships separate from other items in your order. If your order contains various different products including apparel, you will get separate tracking numbers. Apparel does not qualify for "Free local delivery" option. Customer is responsible for return shipping on all apparel plus a 15% restocking fee.

Promo codes/Coupon codes

The Cigar Barn does accept coupon codes on our checkout page. We do not accept coupon codes after the order has been placed. We have a limit of 1 coupon code per order. The Cigar Barn does not accept coupon codes from other retailers. Coupon codes may not apply to other offers. Coupon codes will reflect discounts in dollar amount or percentage. If you make a return/cancel on an order that contained a one-use promo code that promo code cannot be used again.  The Cigar Barn does have the right to cancel an order if these terms are violated. 

Payments

All orders must be placed with a valid credit card. The Cigar Barn (Thecigarbarn.com) does not except cash, check, or money order. Refunds will be made to credit card that was originally used and may take up to four weeks to process (Refer to Shipping/Returns for more info). 

Promotional items/Free gifts

The Cigar Barn does not guarantee the availability of promotional items. Promotional items may be substituted with another item, coupon code, or credit. Promotional items have a limit of one per order per customer unless otherwise noted. Promotional products must be returned with the product for a full refund. The Cigar Barn will deduct the price of the promotional product from the refund/credit if it does not accompany the returned product. Promotional products themselves cannot be returned or replaced. 

Lost/Stolen items

The Cigar Barn is not responsible for lost or stolen items once our shipping partner has marked the shipment delivered. For questions about shipments, we recommend our customers reach out to the shipping partner that was used. For more assistance, please contact us with any questions. 

Pictures/Media

All pictures, videos, graphics on Thecigarbarn.com are property of The Cigar Barn. The Cigar Barn does not allow the use of our pictures/media without prior authorization. Product images do not represent exact sizes, shapes, and color of product. Product images are not to scale.

 

Shipping & Delivery

 

• $5 Flat Rate Shipping: Orders within the continental United States ship for a flat rate of $5.

• Free Local Delivery: We offer free local delivery within [insert delivery area] for orders over [insert minimum order amount]. Deliveries are typically completed within [insert timeframe]. Customers must provide valid ID upon delivery.

• Orders are processed within 1-3 business days. Delivery times vary based on location and carrier services.

• We do not ship to states where tobacco sales are restricted.

 

Returns & Refunds Policy

Eligible Returns

• Unopened boxes of cigars, accessories, and clothing can be returned within 30 days of delivery.

• Customers are responsible for return shipping costs and a 15% restocking fee.

• Returns must be in original packaging and in the same condition as received.

• The Cigar Barn reserves the right to refuse or prorate credit for returns in inadequate condition.

Non-Returnable Items

• Single cigars, coffee, and partially smoked cigars cannot be returned. Coffee is a perishable item and is non-refundable.

• Opened cigar boxes or cut cigars are not eligible for returns.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact The Cigar Barn within 48 hours of delivery.

• If the issue is due to The Cigar Barn's error, return shipping will be covered.

Refund Processing

• Refunds are typically issued within four weeks, including transit, processing, and bank refund times.

• If an order contained a free or promotional item, the promotional product must also be returned. Otherwise, its full retail value will be deducted from the refund.

How to Initiate a Return

• Contact customer service with your order number and details about the item(s) you wish to return.

• Further instructions will be provided after review.

 

Use of This Site

Subject to your compliance with these Terms‚ We grant you a limited‚ non-exclusive‚ non-transferable‚ non-sublicensable license to access and make personal‚ non-commercial use of this Site. This license grant does not include: (a) any resale or commercial use of this Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of this Site and its contents; or (d) use of any data mining‚ robots‚ or similar data gathering and extraction methods on this Site. You may not use‚ frame or utilize framing techniques to enclose any of Our trademark‚ logo‚ content or other proprietary information (including the images found at this Site‚ the content of any text or the layout/design of any page or form contained on a page) without Our express written consent. Further‚ you may not use any meta tags or any other “hidden text” utilizing Our name‚ trademark‚ or product name without Our express written consent. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Site so long as the link does not portray Us or Our products or services in a false, misleading, derogatory, or otherwise offensive matter. This limited right may be revoked at any time. You may not use any of Our logos or other proprietary graphics or trademarks as part of the link without express written permission.

 

User Content

This Site may include features and functionality (“Interactive Features”) that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites ("User Content"). User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of Interactive Features, and that your use any Interactive Features at your own risk.

By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish or send through the Sites any of the following:

• User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable.

• User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law;

• User Content that displays, describes or encourages usage of any product We sell in a manner that could be offensive, inappropriate or harmful to Us or any user or consumer;

• User Content that may impinge upon or violate the publicity, privacy or data protection rights of others, including pictures, videos, images or information about another individual where you have not obtained such individual's consent;

• User Content that makes false or misleading statements, claims or depictions about a person, company, product or service;

• User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;

• User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; and

• Viruses, malware of any kind, corrupted data or other harmful, disruptive or destructive files or code.

 

Rights in User Content

Except as otherwise provided in these Terms, on this Site or in a separate agreement with Us, We claim no ownership or control over any User Content. However, by submitting or posting User Content on this Site, you grant to Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Site and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you. You also grant users of this Site the right to access your User Content in connection with their use of this Site.

By posting User Content to this Site, you represent and warrant that (a) such User Content is non-confidential; (b) you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this Site and to grant to Us the rights that you grant in these Terms; (c) the User Content is accurate and not misleading or harmful in any manner; and (d) the User Content, and your use and posting thereof in connection with this Site, do not and will not violate these Terms or any other of Our applicable terms, guidelines or policies or any applicable law, rule or regulation.